To Whom It May Concern,
i am writing to formally request immediate resolution regarding a series of serious issues with my Verizon account. Since switching to Verizon from AT&T in April 2024, my experience has been overwhelmingly negative and mentally exhausting. Below is a summary of the problems I have encountered:
1. Unauthorized Line Transfer:
I originally set up two lines with Verizon. Upon reviewing my bill, I discovered that my second line had been transferred to another carrier without my consent or verification. This raises serious concerns about security and account management at Verizon. I demand an investigation and an explanation of how this could have happened without my authorization.
2. Undisclosed Deposit Payment:
I was told at the store that my first payment would cover activation and taxes. However, I later found out that this payment was actually a deposit, not a bill, something that was never disclosed to me when I switched from AT&T. If I had been informed about this deposit, I would never have agreed to leave AT&T for Verizon, as this was completely against what was explained to me at the time of sign-up.
3. Billing Discrepancies and Overcharges:
After paying my first billing cycle, I paid my second bill as well. However, Verizon then claimed that I had skipped a cycle, causing my bill to double. This is incorrect, as I have followed my billing through the app and paid according to the schedule. I need a thorough review of my account, and I expect any overcharges to be corrected immediately.
4. Service Disconnection During Investigation:
After contacting Verizon about the unauthorized transfer of my second line, I was assured an extension on my account while an investigation took place. However, my line was disconnected despite this promise, leaving me without service for two days. I was forced to rely on my neighborโs phone just to contact Verizon customer service, where I was subjected to long hold times, transfers, and multiple disconnections. This is completely unacceptable and has caused significant personal inconvenience.
5. Inadequate Customer Support:
Over the past few months, I have spent countless hours trying to resolve these issues, only to be transferred from department to department with no resolution. On top of that, I have been repeatedly told to visit the Verizon store, only for the store representatives to direct me back to customer service. This endless cycle of deflection has made it impossible to resolve these issues.
I am requesting immediate action on the following:
A thorough investigation into the unauthorized transfer of my second line and a written explanation of how this occurred.
Reinstatement of my service without further delay.
A detailed review of my billing history, with any incorrect charges removed.
A clear plan of resolution for these issues
They are ridiculous as a company. Iโve spent over 20 hours on the phone being transferred to 17 different representatives in one day sent to three different stores who sent me back to customer service representative. I am exhausted and Iโve had their service for four days. And they want me to pay them Some crazy amount $500 for what?!
We value your time and we are here to help. Please reach out for assistance.
~Geo
Iโm in the same boat omg I wish I never switch
Thank you for reaching out to us on this platform. We are truly sorry to learn about the whole ordeal! We'd like to review your situation in detail and help asap. I'll be sending you a Private Message, please reply to it, so we can further assist.
~Maria
Iโve never got the private message
Start a new topic or ask questions in the open forum.
