I have been a Verizon customer for 27 years. I attempted to upgrade my plan to an unlimited plan online and it was unsuccessful. I visited a Verizon store and they discovered an issue with my plan that was preventing the upgrade. A ticket was submitted on October 25 to resolve the issue. To date it is still has not been resolved and I can’t upgrade my plan. I have followed up several times. Some of the agents have been unprofessional telling me not to chat, message, or open a new ticket as the problem has been resolved. It has not been resolved because no one can upgrade my plan. I am making payments on two phones on my plan which makes it difficult to cancel service and go to a different carrier. If Verizon can’t provide the service then I guess after being a “loyal customer for 27 years” it is time to find a new carrier. I’m extremely disappointed in the customer service I have been provided.
We're sorry to read about the issue with your account. We want to help. Is this plan change to get an upgrade? ~Peter
I keep running out of data and want to upgrade the plan to an unlimited plan. I have three lines, two are with iPhones and one is a basic phone. I have reached the conclusion that it simply cannot be resolved. I’ve been very patient and have given Verizon 3 weeks to resolve it.
Thank you for those additional details. You deserve the stellar service you have become accustomed to over the last three decades, and I'm sorry this experience has not matched. I'd like to get eyes on what's going on. Please be on the lookout for a Direct Message, so we can securely work within your account.
-Melissa
I was checking to see if there are any updates on this pending service request.
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