Customer Service is horrible! On October 11th I placed an order for an iPad on line with in store pick up. After the order was confirmed, I was notified the item was out of stock. A rep offered to overnight it to me. When she said I would be charged for shipping, I cancelled the order. Six weeks later, nine different reps and over 10 hours on phone/chat, no one can cancel this order so my account is locked pending device activation for a device I never received. They also charged sales tax on the iPad telling me they collect the sales tax for Apple. They even got 2 Apple reps on the phone to resolve that part of the dispute. I am told something different every time I call or chat. This is a nightmare that will not end. After 25 years and 8 lines on the account, time to look for another company.
Oh, wow! We are truly sorry to see you in this dilemma. We understand the importance of managing your recent order/purchase.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I clicked on the authentication link several times
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