Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
I woke up at 3am to order the iphone 5s in gold. I was the first call for the agent. Ordered but because of a system glitch it wouldn't let me confirm order. Agent said to do later in the day. My delivery date was going to be 10/14 for 2 gold phones. When I checked again later around 10am I saw that the agent had ordered me a gold and another color I did not want! Called him back and told him the order was Wrong! He said he would fix it and I would get a confirmation via email in 15 minutes. When I got the email the order was corrected to 2 gold phones BUT I would not get my phones until NOV 4th!! What!!?? I am a new customer switching from another company and the agent also changed the agreed upon phone number for my daughter PLUS he added services that I did NOT want and wasn't in the first order! What!!? So I called him back and he said he was going to get his supervisor to fix it. Nothing happened. I called again and talked to the same agent and he told me that his supervisor would call me on Monday. I never got a call. He made promises to fix it and nothing happened. I made 10 or more calls to different agents trying to fix this and no one was helpful. I am now wondering if it is a big mistake to switch carriers...... If this is the kind of service you receive and no one is willing to help fix the problem then it is very concerning. I have gotten the complete runaround. I was lied to and I was given false promises. If there is any Verizon customer service person who can fix this then please respond. It wasn't my fault that the rep made a mistake with my order and it wasn't my fault that your system had a glitch. I really have a hard time understanding why you can't fix this. If there is any doubt to what happened I have all emails and you can always listen to the rep's call with me and you will find he repeated back the correct order of 2 GOLD iphones several times........... I hope your company isn't so big that you don't care about your individual customers.