Data Limit Restriction - Not Working on one phone

[Duderg24]

For some reason, the VPN was causing my daughter’s phone to hardly function. I had to delete the Verizon family app off her phone remove her from the account, and re-add her.

Her phone is functioning well now, however, I am unable to set a data limit for her account now. Every time I do I get the error “something went wrong, please try again.” 

The data restriction works on another family members phone but not my daughters. How can I fix this? 

[Duderg24]

Actually, none of the restrictions are working on only this one device. All restrictions are working on a different device, however, the most recently deleted and newly added device  of my daughters is not. I get the error message noted above every time I try to set a limit. 

[Duderg24 · Accepted solution]

Unsure why but immediately after posting this restrictions started working again 😂. 

Maybe there is a waiting period of 30 minutes or so when an account is added? Unsure but everything is fine now. 

thanks! 

[vzw_customer_support]

We will be glad to help.  Please tell us, when did this start? Are your devices up to date? ~Geo