Data not working when not on wifi
meganmccoy94
Newbie

My phone is not loading anything when I’m not connected to wifi. I checked the cellular data, and it’s still on. I’ve restarted my phone about a dozen times and that hasn’t changed anything. I have an iPhone 12 Pro that is only just over a year old, there’s no reason it shouldn’t be working like this. Can someone help? 

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Re: Data not working when not on wifi
vzw_customer_support
Customer Service Rep

We want all our customers to have the best possible service! Sorry to learn that you are having trouble. When did this issue start? What ZIP code are you located in? 

-Tionna

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Re: Data not working when not on wifi
meganmccoy94
Newbie

I first noticed the issue this past Saturday (Feb 4th) and it has since not changed. My zip code is 77063

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Re: Data not working when not on wifi
vzw_customer_support
Customer Service Rep

 

meganmccoy94 Thank you for reaching out here on our Social Media platform. It's important we find out why your data is not working. Can you tell us if this happens at a specific location (indoors/outdoors)? Have you checked to make sure you have both cellular and data roaming turned on? What city do you live in? -Dolores

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