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Why has Verizon stopped the feature of being able to view the data usage for the current months billing cycle online? I need to know detailed usage for each line, not just all data usage. The steps given to access the cycle don't work. This is a violation of consumer rights, so Verizon needs to fix this. I did a chat and the rep said once the bill is generated, I can't see that feature. That's ridiculous and can't be right. Do I have to report Verizon to higher authorities to get it resolved?
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We definitely want to ensure that you're able to review data usage, hmbverizon. The following link outlines all the options we provide to review data usage for the current cycle: https://www.verizon.com/support/data-usage-faqs/#troubleshooting
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What are you talking about? I opened the app just now and it's showing how much data each line is using and we're on unlimited.