Data usage spike with no explanation. Verizon blames it on me.

[UnimpressedinCT]

Recent spike in data usage caused us to go over the data plan, way over, Verizon had no explanation for it.  Customer service is a misnomer.

[mjlewis1010]

I have a data spike in the early mornings pretty regularly.  Even when all set to wifi only and I am connected to wifi, checked and rechecked.  It is rediculous.

[vzw_customer_support]

Let’s make some sense of this data usage, mjlewis1010. Please login to you’re My Verizon account at this link to see how that data is being used: http://vzw.com/DataUtilization

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Salisbury]

    UnimpressedinCT, in Settings > Cellular - the iPhone should be showing where the data is being used. This past week Apple updated to iOS 9.2.3 which is a 2.28 GB download and also Garage Band which was 1.20 GB. So with those two alone is 4.48 GB, could that have contributed to your recent spike?

[UnimpressedinCT]

I didn't do the updates but nice try. Again, you are blaming the user without all the data. When I update I only update at home, overnight using wifi. I'm not stupid.

Again, my usage doubled PRIOR to any updates. Next?

Sent from my iPhone

[mama23dogs]

You still have to look at your data usage in settings.  Excess data use is almost ALWAYS a faulty phone or app - Not a carrier problem.

If you have multiple phones look at each phone.  If you don't reset your stats with each billing period, you may not know which app or service is using excess data.  A reset now will show in a day or two if one app or the entire phone has gone "rouge".

THe culprit on our plan was Spotify.  An update changed the default streaming to maximum dpi on android phones, tripling the data usage.  We also had an iPhone 5s that stopped connecting to wifi, although it indicated it was.  With an inactive SIM card, it was not able to connect to the Internet.   It took doing a factory reset TWICE to get it working again.

MY sisters android phone had a weather app that suddenly was using both data and battery to excess.

Loss of wifi has been a repeated problem with Apple phones.  The most notorious was the update to iOS 7 completely killed the ability for many iPhone 4s to connect to wifi.  For this reason, my first suggestion is to back up to a computer and factory reset the iPhone.  

[dealmein]

Sounds like you think you have it all figured out.  Good luck to you being so rude I don't think anyone will help you any more.  You are on your own kiddo.

[dealmein]

Turn off WiFi assist:

Wi-Fi Assist: Change This Apple iPhone iOS 9 Setting, Avoid Data Bills - Fortune

[vzw_customer_support · Accepted solution]

The data busters have arrived to help solve your mystery UnimpressedinCT. Check out our Data Utilization Tool that will provide you information on how your data is being used. http://vz.to/18UV0FV

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[dan_g1]

Having the exact same issue,
I have had Verizon for a couple decades and never have gone over limit. Even had an unlimited data plan years back which they forced me out of.
I'm 61, disabled, no kids on my plan and I'm home all day with phone on my wifi since I have 1G fiber up/dn.  Call support and they are trying to tell me most of my usage is social media apps but I don't have any installed on my phone. Both online support and speaking with a live person in some third world country both try to sell me a new plan.
My thought on this is Verizon is purposely spiking the data to get folks to switch plans for whatever nefarious reason they have.
Today I will call corporate and if no joy my account is up to date and phones are all purchased directly from Motorola so I will simply port out and say good bye after being with Verizon since the days of Bell Atlantic and Nynex.

[KH-OrnEsh]

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