Delayed IPhone 16 Pro

Vlonesaul_
Newbie

So I pre-ordered the IPhone 16 pro max on September 18th , and my iPhone hasn’t even shipped yet , I’m just curious about how long would it take to arrive , I pre ordered it because a Verizon store tech advised me that there might be campers on release date , so I listened to her and the release day comes , I go to the store around 2 hrs after opening , and there was max 7 people in there , with plenty of phones left , and I couldn’t even buy it again and cancel my pre order for some reason , now I have to play the waiting game.

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vzw_customer_support
Customer Service Rep
@Vlonesaul_  wrote: So I pre-ordered t he IPhone 16 pro max on September 18th , and my iPhone hasn’t even shipped yet , I’m just curious about how long would it take to arrive , I pre ordered it because a Verizon store tech advised me that there might be campers on release date , so I listened to her and the release day comes , I go to the store around 2 hrs after opening , and there was max 7 people in there , with plenty of phones left , and I couldn’t even buy it again and cancel my pre order for some reason , now I have to play the waiting game.

Vlonesaul, I'm glad you ordered a new iPhone. Sorry there's a little bit of wait. That's not unsual for preorders, as they'll be a popular item. You'll be emailed the expected shipping date with your order. If you wanted to cancel the preorder, to visit a location to purchase you'd use these steps outlined here: https://www.verizon.com/support/cancel-online-order/

-John

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