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Deleting everything from iphone
WILCAM61
Newbie
‎04-19-2017 10:18 AM

I have to send my screwed up iPhone back to Verizon!

How do I delete all personal stuff off phone without having to delete my Apple ID?

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Re: Deleting everything from iphone
vzw_customer_support
Customer Service Rep
‎04-21-2017 10:22 AM

wilcam61,

We want to make sure that we get this taken care of without losing any of your irreplaceable information. If you follow the steps to do a factory reset on your phone, it will erase everything from the phone itself but it will not erase your Apple ID or any of the associated information from the Apple servers, which means it will be available when you get your new iPhone.

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Deleting everything from iphone
vzw_customer_support
Customer Service Rep
‎04-21-2017 10:22 AM

wilcam61,

We want to make sure that we get this taken care of without losing any of your irreplaceable information. If you follow the steps to do a factory reset on your phone, it will erase everything from the phone itself but it will not erase your Apple ID or any of the associated information from the Apple servers, which means it will be available when you get your new iPhone.

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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