Dent on iPad Pro 2018 Ordered Online
ENTZOE
Enthusiast - Level 1

Hello - I just received my iPad Pro yesterday. After i opened it from the box and activiate it, and finally put the screen protector... to my surprise I noticed a big dent on the side of the iPad.. 

Here are the photos

https://imgur.com/gallery/Z8neqsU

I tried searching over the internet and see if somone expereinced the same thing... alas....someone did get the same incident....happened around 3 mos ago...

Here's that person - https://www.reddit.com/r/verizon/comments/a26koi/ipad_pro_dented_in_box/#bottom-comments

Had anyone experienced getting a damage iPad Pro from mail?

 

I already called Verizon specialist and created a ticket. They told me it will take 2-3 days to get resolved.. So frustrating.. I never had an issue with my 2 iphone x, iphone xs max, and apple watch 3 and 4 orders previously...

 

 

 

 

 

 

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  • iPad

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vzw_customer_support
Customer Service Rep

I apologize for the inconvenience and your efforts are greatly appreciated. Let's look into the status of the ticket. I will be sending you a Private Message momentarily.

 

Thanks,

 

AyaniB_VZW

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bearone21
Legend

purchased from from verizon or amazon??

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ENTZOE
Enthusiast - Level 1

From Verizon

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