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Device Swap error - We are unable to find the details in our system for this device.
joshadam84
Newbie
‎08-02-2021 07:49 PM

Hello. I recently purchased a new phone and added a new line to my account. The website said I should be able to swap devices on the account; however, I keep getting the error in the subject.

 

Would someone please be able to assist?  I'd just like to swap the phone numbers of two phones on the account.

 

Thanks.

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Doggo
Contributor - Level 3
‎08-02-2021 11:01 PM

Swap the sim cards around.

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