Hello, I purchased my iPhone 15 Pro Max in November 2023 in 2024. I was having problems with my motherboard on my phone so Apple change the motherboard. I still have the original housing, but the motherboard was changed which created a new esim but the loan for my device payment agreement is my original IMEI too so now when I try to upgrade, it will not let me do my 50% annual upgrade. I need that updated and when I call the PSO reps donโt have a clue of how to fix this or what to do they transfer me to tech-support tech-support tells me that itโs supposed to auto fix but itโs not and when Iโm ready to upgrade I have to pay the device off which I shouldnโt have to please help me
Jamie761, we know it's important to manage your device payment plan, and we certainly don't want to see your upgrade eligiblity affected. We would be more than happy to take a closer look at your account and help shed some light on your concerns. To best assist, we'll be sending a Private Message.
~Izzy
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