Device trade in credit and other service
Servers
Newbie

I am having a worst experience with Verizon  services because I trade in device and didn’t get any credit still even after they got my old trade in device .havenot got any credit and they are charging extra bill every month i even  contact to customer service then they make it more complicated and assure you like they fixed problem but it’s  not .I have to contact them each month and still not helping they  don’t even help with real exact problem that I am having.Not recommended to anyone for Verizon service and not for trade in stuff  especially 

Rate Service 0 out of 5

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3 Replies
vzw_customer_support
Customer Service Rep

Hello, Servers. Help is here as you definitely deserve some answers and a resolution regarding your trade-in. Let's work together to ensure this happens. I know you have called in many times but we will be reviewing this with a fresh set of eyes and need to gather more info. Do you have the trade-in submission ID and tracking number? What was the trade-in deal you were supposed to receive? 

-Natasha

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Servers
Newbie

 I gave all  those needful information  to almost 5 6 Verizon representatives and workers .also I made a 3 way call  to  UPS , Verizon and self me so still not helping and charging extra 

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vzw_customer_support
Customer Service Rep

We are truly sorry to see you in this trade-in dilemma. Our goal is to offer the support you need.

 

For more trade-in details, check out our FAQs: https://www.verizon.com/trade-in/faq/.

 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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