Digital Secure system scans
TigerLily6
Enthusiast - Level 1

Today, Oct 29, 2023 at 1:45 pm eastern standard time, I made contact with a Verizon technician who solved my issue in 15 minutes. I want to extend my thanks to Verizon for having people like ‘JIM’.  My original call could not be resolved in reference to having a threat under the Digital Secure app system scans. I was referred to tier 2 support, who couldn’t resolve my issue. I was provided a number to McAffee directly, we tried to resolve the issue over a two hour time span. She could not resolve the issue but indicated that she saw me not having Cellular data. I was provided a ticket number & was told I would get a call back one day soon. Luckily, I called Verizon and spoke to a Verizon technician once again, just to ensure that I did, in fact have cellular data. I grew concerned about my eSIM  as well.  JIM ANSWER THE PHONE, AND HAD SO MUCH PATIENCE, He was informative and answered all my questions. he went above and beyond, and resolved my issue in 15 minutes. All my scans are running properly with no threats the Digital Secure app (this was something that McAffee  and Verizon tier 2 could not resolve in hours). I was hacked over two years ago and switched to Verizon for all the security security that they offer, I have been pleasantly satisfied. This is due in part to people like Jim, Verizon technician who I wish I had gotten the first time I called. Thanks Verizon for having JIM/JAMES!!!!!!!!

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KH-OrnEsh
Moderator Emeritus

Thank you for taking the time to share this feedback! It will be passed along to the appropriate Verizon team.