Disconnect fees after I paid the same week

I just paid my bill on Monday and was disconnect on Friday!!  What garbage!!  I should have been credited my full amount of my reconnect fees but could only do one.  An email or text would have been nice.  If I would have know I would have made the full payment on Monday.  But when you make a payment it doesn't allow you to talk to someone.  Ive been with this Company for over 10 years.  I'm done!

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