So I have a plan through Verizon that allowed me to take advantage of the Disney+ promotion. I signed up through the link set by Verizon. I went through the whole process to where I even made an account for Disney through Verizon. The last step I was given was to download the Disney+ app and sign in to start streaming.
I tried to sign in with the email I had and got an error saying there wasn't an account for that email. I tried again and it still didn't work. So I signed up with the same information I used when I tried to sign up with Verizon now on the Disney app.
The next day I went to the Verizon app and I to manage my ad ons. For my Disney+ it said I activated my promotion but that I still need to set up an account. When I would try to go to the link on that page to set up my account (which directed me back to the Disney+) I was taken to page saying that the this redemption code is invalid.
This was a week ago. Now when I access my ad ons from my Verizon app and look at my Disney+ promotion it says it's active and set up for me to use. However it's still not showing on my Disney+ account that I'm partaking in the promotion from Verizon and now I'm getting actually billed for this.
I have contacted Verizon numerous times but they don't seem to understand what the problem is and keep telling me i have to wait.
Has anyone gone through this? Does anyone know if I can reset my promotion from Verizon ? I'm just not sure what to do anymore.
I apologize for the continued issues you are having with the Disney Plus subscription and the problems you encountered with trying to access it, Hkcreager. The added details from last week help to shed more light on the situation. Let's look at the current issue as things could've changed from one week to the next. Did you receive a confirmation email about signing up with the correct email address being used? Did you have an existing Disney subscription? When a customer signs up and enrolls for the promotion with the correct steps, they would be credited before being charged. Here's a link for more details https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=30faa254db0d40d03c0cf158bf9619bc and click on "Verizon Offer". Does this help?
EdwinW_VZW
I am having this same issue. The product is on my account and says it is activated. Go to the Manage Disney link and enter in my email and password and it wants me to put in credit card information to purchase a subscription. @ hours on hold with Disney with them saying not our issue, we don't see your account and now 1.25 hours with Verizon saying it all looks good on our end, it's a Disney issue. I am hoping someone can be helpful around here!
We are here to help. The first step is to uninstall the Disney+ app, then visit Eligibility and sign up in the link provided: https://www.verizonwireless.com/support/disney-faqs/. Don't reinstall the app until you are prompted. Let us know if this resolves the issue. BrittanyC_VZW
I did not receive a confirmation email about signing up nor did I have an existing Disney + account.
To a tee, this is exactly how it went for me nearly a week ago. Chat with Verizon....they say contact Disney. Chat with Disney....they say contact Verizon. So incredibly frustrating, especially when every day I'm locked out is one less day on our 1 year trial, as Verizon shows that the timer started 6 days ago.
We want to always ensure you get the promotion you qualified. In order for us to provide the best assistance possible, please send us a Private Message through your personal Facebook/Twitter account. Other ways to contact us would be found here: www.vzw.com/support/contact us. We hope to hear from you soon! MichelleH_VZW
"we want to always ensure you get the promotion you qualified."
That's a laugh and a lie.
If you actually wanted us to get the promotion it wouldn't be impossible to actually use the promotion.
Like the others when I try to go to Disney to download the app I get shunted to a billing page.
So much for the free year.
notthedroidyouare4,
I can assure you that we are here to help with the promotion. Although you are experiencing a hurdle in the process, I can say that many folks were able to add this on quickly and easily. I'm sorry to hear you weren't as lucky, but we'll get to the bottom of this.
When you log in online (your My Verizon account - https://login.verizonwireless.com/vzauth/UI/Login?realm=vzw&goto=https%3A%2F%2Fmyvpostpay.verizonwir...) to view your features, are you currently subscribed to Disney+ through Verizon? If so, a code will be displayed in “Important Information” labeled with a reference number like this: “Reference # XX”. This reference number identifies you as a Verizon promo customer and your profile and enrollment status is visible in Disney's systems to use for troubleshooting purposes. So, the next step would be contacting Disney+, since the issue is on their end. They can be reached at 888-905-7888.
If you don't see the feature for Disney+ on your My Verizon account, you'll want to register using the link here under the 'Eligibility and sign up’ section, question #2:
https://www.verizonwireless.com/support/disney-faqs/.
Keep us posted on your success!
RyanC_VZW
I registered for Disney+ back in December, had a problem trying to access it (regardless of how I went to Disney+ - app or online, it asks me to register for the 7 day free trial). I then forgot about it after being frustrated.
My wife just asked me to look into it again, and I am seeing the same problem that apparently a lot of people had - My Verizon says I am registered, but Disney+ appears to disagree, even though it recognizes the userid and password I registered with through Verizon.
I would really appreciate some help here.
Thank you
We're sorry to read that you're having issues with accessing the Disney+ promotion we have available, and we're here to help. Did you set up a new Disney+ account when you first tried to set up the promotion?
PedroM_VZW
Yes I did.
Thank you, hjjsh! We’re all excited about the Disney+ partnership, and we want you to take full advantage of the promotion. Can you please tell us a little more? How exactly did you register for Disney+? What steps did complete?
RachelM_VZW
I followed the instructions on your website all of the way through. I created the account through that process. When I went to access the Disney+, it kept insisting that I had to register for a 7 day trial, which I did not do.
Thank you so much for the additional information, hjjsh. To clarify, when you log in with your Disney+ credentials, you're unable to access the account without being prompted to select the 7-day free trial, correct? Have you tried clearing your browsing history and cookies?
LauraF_VZW
Yes, even after clearing the browsing and cookie history I have the same problem.
John
hjjsh We certainly want you to enjoy Disney+. Please do the following. Go to Disneyplus.com , sign in and check to see what is listed under subscription. We will be on standby. DoloresK_VZW
All of this could be solved if we could get through to a human being at Verizon!
willipat,
Your human has arrived, and I'm eager to solve your Disney+ concerns right away! I see that this is your first message within this conversation, and I don't want to assume anything regarding your Disney+ concerns. Please let us know what exactly is going on with your Disney+ registration process so we can get you up and running in a jiffy. We'll be standing by.
RyanC_VZW
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