I have only been a VERIZON CUSTOMER for a few months and have never received a correct bill not once since becoming a customer. I have spent hours upon hours on the phone with customer service reps who have told me they’ve corrected the billing issues until I receive the next bill and see nothing has changed. I was offered a promotion and noticed on the bill It was never applied. During one of my many calls to fix the initial problem I was told that I never received that offer and basically I was a liar.
I have been hung up on, and spoken to in a tone that no customer should experience. I continue to pay an outrageous amount monthly that’s incorrect and keep being told it’ll be credited in the next 1 to 2 billing cycles, but that never seems to happen. I’m so frustrated and don’t know what else to do, but I do know I can’t keep spending four hours of my day on the phone only for it to end with no resolution. I have never had this many issues with a cell phone provider.
Tina, we're heartbroken to hear that joining our network has not been the expereince you deserve and we appreciate you providing feedback. So we can help investigate what is happening with your billing, we will be sending a Private Message.
-Melissa
Start a new topic or ask questions in the open forum.
