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Does the old phone have to be returned within 7 days or do we have until the first of December no matter when we receive the phone?
Befromw
Enthusiast

Does the old phone have to be returned within 7 days or do we have until December first No matter when we receive our new phone.

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Re: Does the old phone have to be returned within 7 days or do we have until the first of December no matter when we receive the phone?
vzw_customer_support
Customer Support

Befromw, great question! If you placed the order online you would have until 12/1 to return the device. If you have not received your shipping materials or would need to speak directly to our trade in program they can be reached by dialing 877-247-3846 or by emailing support@online.trade-in.vzw.com. You can also find more information here http://vz.to/ZGKMEC.

AdamG_VZW
Follow us on Twitter @VZWSupport

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