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Downloaded app

Hi, I downloaded several spam messaging apps few days ago on my new iPhone 11 I recently purchased.  unfortunately none of them worked rather one app which offered ringtones is still on my voicemail. I was told by Verizon employee  to reset the Phone  to factory settings to see if that worked but the annoying ring tone is still there. Any suggestions w/out going to Verizon to get another phone ? 

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