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Dropped Calls
Enthusiast - Level 1

After decades with Verizon, I am suddenly experiencing dropped calls.  For the past two weeks, calls are connecting but dropping within minutes.  Tech support is a mess.  They send messages for more info after I open a service request.  When I respond and click “Submit” .... it doesn’t go through. Submit. Submit. Submit.  Nothing happens.  The screen remains stuck and my response is unable to be sent.  

Any suggestions on how to speak to an actual person?  They don’t receive my text responses or app attempts.   I’m ready to switch to AT&T.  

Labels (1)
Re: Dropped Calls
Customer Service Rep

We are always here to help!

Being able to stay connected is important, especially when you want to be in contact with loved ones!

If you send us a Private Message now, you can begin working with a live agent to troubleshoot!

We look forward for the message!