Dropped calls 10xr
Untermike
Enthusiast - Level 1

I have a 10xr. I live in a mountain area west of Denver Colorado. Lately I can hardly get through a conversation with out the call dropped. I have WiFi calling turned on but it does not seem to help. 

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vzw_customer_support
Customer Service Rep

We all rely on our cellular service. A dropped call is not the experience we want you to have. Do you also have calls drop in other areas?

 

-NoahS_VZW

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Untermike
Enthusiast - Level 1

Yes but not as often. Of course I am not on my phone as much in other places.

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9wood
Specialist - Level 2

Been reporting signal problems for months got nothing but script reply and hung up on 2 weeks ago a tech was scheduled to repair tower i.e actually go there still not fixed just more excuses

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vzw_customer_support
Customer Service Rep

Having clear and consistent phone calls is vital. In which zip code are you located? Does this only happen while indoors? 

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Untermike
Enthusiast - Level 1

Zip code is 80401

it happens mostly indoors. Occasionally outside but mainly when there is no signal.

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vzw_customer_support
Customer Service Rep

Utermike, we definitely want to help make sure that you can get the service you need. Does this same issue happen whenever you are in any building? JoseL_VZW

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Untermike
Enthusiast - Level 1

It has not been a problem before now. Started in the last month or so.

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vzw_customer_support
Customer Service Rep

It is disturbing to hear that you have experienced such a change in service this past month, Untermike. We want to be sure we leave no stone unturned. We have sent you a Private Note to continue troubleshooting.

 

GeorgeS_VZW

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