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I really need this issue resolved!!! I have been charged for something called stay connected. 3 different reps confirmed to me that it has been removed and my changes will be reflected in 48 hours. It has been 2 months!!! I have proof and chat history with the agents. I also paid off the other XS device and removed the line associated with it and I am still being charged. WHAT IS GOING ON?????? I need to escalate this and I will be reporting this to the BBB and take any other necessary actions. I need this resolved asap!!!
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It is important that we ensure this gets fully resolved, La991. We will need to access your account to see pertinent details. To that end, we have sent a Private Note, so we can discuss the details in a more secure setting.
GeorgeS_VZW