Escalation to Corporate
Enthusiast - Level 1

I really need this issue resolved!!! I have been charged for something called stay connected. 3 different reps confirmed to me that it has been removed and my changes will be reflected in 48 hours. It has been 2 months!!! I have proof and chat history with the agents. I also paid off the other XS device and removed the line associated with it and I am still being charged. WHAT IS GOING ON?????? I need to escalate this and I will be reporting this to the BBB and take any other necessary actions. I need this resolved asap!!!

Labels (1)
Re: Escalation to Corporate
Customer Service Rep

It is important that we ensure this gets fully resolved, La991. We will need to access your account to see pertinent details. To that end, we have sent a Private Note, so we can discuss the details in a more secure setting.