I would like customer service to be aware of the exceptional service I received at the Verizon store in Vernon Hills, IL. Aaron went above and beyond in taking his time explaining everything that had to be done with my parents very old and now none working cell phones. They had also forgotten all passwords, so things were exceptionally difficult. Mary, the manager saved the day when she was able to determine how to change the phones over. While all of this was occurring, Brittney and Dayonna were also extremely supportive of a very stressful situation. These four individuals SHOULD BE RECOGNIZED for the time and courtesy they showed me yesterday and today in their store.