Hi, I recently upgraded from an iPhone XR to the iPhone 12 Pro. I did the BOGO promotion as well as a trade in deal for my XR. I was told I had 2 weeks to return the 12 Pro for a $50 restocking fee. Well, after seeing my daughter’s Pro Max, I decided I’d prefer it for the bigger screen to make photo editing easier. In my research about doing phone exchanges with Verizon, I read they want their customers to have the best phone for them. I called Verizon to do an exchange and spoke to a very nice agent. She told me if I did an exchange from the Pro to the Pro Max, I would lose all of the promotional discounts I received when I initially upgraded not even a week ago because it would require a new/different contract. Is this correct? The person who helped me when I initially upgraded did not tell me this. If I’m willing to pay the restocking fee, why can’t I just exchange my upgrade from one iPhone model to another if I’m within the allowable timeframe? I don’t even mind paying the $100 price difference. I told the nice agent I’d just keep the 12 Pro so I wouldn’t lose my discounts, but it just doesn’t make sense to me.
When it comes to a promotion for a device, the promotion requirements must still be met. This is a bit complicated when it comes to a BOGO, because both of the device are required as part of the agreement. To return one, we would need to return both and redo the order. - Nick
BOGO requires a new line, it wouldn't be a deal with a new line anymore. You also can't get your old phone back to trade-in again.
I dunno what proper photo editing someone can get done on a limited smartphone. Personally wouldn't bother losing any promo credits if that is a main reason.
Thank you, Nick. The agent I spoke with stated the deals I received were one time only promotions, so I’m keeping what I have which is fine. I like the Pro and am very pleased with the photos it takes! Some of the pics I took at Christmas look like they were taken with a professional camera! I am just having buyer’s remorse and wish I had gotten the Pro Max instead. I’ll know better when I upgrade again in 2 years. Thank you for your reply.
Yes, I added a new line of service for my husband. I haven’t sent in my old phone yet, but I am doing that today. I am still within the allotted timeframe. I have Lightroom for mobile photo editing, and a larger screen will help me better see the adjustments the presets make. I almost got the Pro Max when I upgraded, but I talked myself out of it after reading it required two hands to text because of it’s size. After seeing my daughter’s, though, it’s not that bad with the keyboard adjustment. I am keeping the Pro, however, so I don’t lose my promo credits. Thanks for your response.
You are very welcome. We are always standing by to support you. If you need us again, don't hesitate to reach out to us. BrittanyC_VZW
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