Jack employee reference ***** offered the most exemplary service when helping me resolve some questions and concerns with my billing. I am a fairly new customer and the minimum previous experiences I have had with the representative I became quickly discouraged and frustrated with Verizon and the poor service I had received. Just when I initially thought this was just the culture and attitude of this department among the company he quickly showed me that this was not the case. He was diligent, patient, informative and paid great attention to detail. He is a great representation of this company and changed my perspective on quality of care. I truly hope that management is able to pull the transcript from our chat this evening and review just how wonderful he was. I do hope he is valued not only sentimentally and not Just given empty praises but that your company shows value by compensation if that is via pay, title or even becoming a trainer to other service representatives to improve, implement and impact your future and current employees to better assist your customers. I almost gave up on this company and my phone service but he truly has made me reconsider and recognize that all that was needed was some with patience and understanding. It’s always better to be told you are appreciated as a customer rather than be told “ I am sorry.”
