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Failed to Repsond

I am currently trying to upgrade my iphone 4 to the iphone 5 i have went through all of the steps online to upgrade so when it comes to finalizing the order with a billing and mailing address i do so. but then when i push continue a red ! mark comes up and says "failed to respond" i do not know what to do to fix this so i can continue

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Re: Failed to Repsond
Customer Service Rep

Hey Christie91! I'd rather you didn't see any red exclamation points instead of an order confirmation. If this is still occuring, please share the following details with me:

What browser version are you using (Internet Explorer, Chrome, Mozilla, Safari, etc)? Are you trying to process the order using a computer our your VZW device? Have you tried processing the order from another location/device?

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