False Billing
Piper_321
Newbie

Last April I turned in my old phone and got a new phone and a new number. I recently discovered that I have been charged about 100 dollars a month for the last 14 months for the unused line and phone I turned in. Last week, I called and was told I would be given 100 dollar credit. I assumed per month. I found out last night it was a 100 dollar credit for the whole 1400 dollar amount I have been erroneously charged over the past year plus. 

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vzw_customer_support
Customer Service Rep

We're sorry to hear that there was a misunderstanding with the credit. We'd love to take another look at the situation and help you as much as possible. We'll send you a Private Note shortly.

~Jesse

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