False billing

[Adelante]

Anyone had this problem with Verizon? I've grown used to the bill padding, the false charges but the new one is this: I got a new iPhone 11 in December and a second one FREE per their promotion. Now they have changed the device on my bill to a Samsung Galaxy, (even though I am holding the second iPhone in my hand) in order to negate the free phone promotion and BILL me for a phone I do not even have! This is the most dishonest, unethical company I have ever dealt with. Anyone up for a class action? I am so done with them!

[Tigerstep]

That doesn't make sense. Did this happen at a store?

[Janhcrocker]

I had this problem also. They padded my bill with a service I did not request. And they will not remove the charges

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

We want to ensure your billing is reflecting the proper services and charges, Janhcrocker. We are here for support and always happy to help in any way possible. Please send us a Private Note to get started. 

CheyenneS_VZW