Thank you for keeping us updated. As you'll see in the link we had shared, once you have sent the link to the child phone, and have installed the Companion app, you'll need to complete the reset of the process through the Companion app, not the Parent app. Steps 7 through 10 in the "Pair with child's app" section will cover that, including the VPN option shown on your own phone.
Thank you, but step 10 was skipped and I longer have the send invite. The reference link is not helpful because it assumes that it's a new setup. This is not the case.
Hello, philthehuskerfan. Are you able to remove the childs number on Smart Family, and then re-add it. This may help you get the invitation link again.
We certainly want to help you here and thanks for working with our team and we'd like to help you here. What's the make/model of your child's phone? -
Much appreciated. Is the device updated with the latest software as well as applications? When you are attempting this process, is the child application connected to Wi-Fi or the Data Network specifically?