Family child companion

[philthehuskerfan]

This app got reset on my kids phone how do I resend a link to get it set up again?

[vzw_customer_support]

Being able to pair with the companion app is a must. Our goal is to help. What happens when you follow the steps in this link https://vz.to/3gg3rzS (refer to the "Pair with child's app" section)? 

[philthehuskerfan]

Right now I am stuck on this screen

 

[vzw_customer_support]

@philthehuskerfan ,

Thank you for keeping us updated. As you'll see in the link we had shared, once you have sent the link to the child phone, and have installed the Companion app, you'll need to complete the reset of the process through the Companion app, not the Parent app. Steps 7 through 10 in the "Pair with child's app" section will cover that, including the VPN option shown on your own phone.

[philthehuskerfan]

Thank you, but step 10 was skipped and I longer have the send invite. The reference link is not helpful because it assumes that it's a new setup. This is not the case.

[vzw_customer_support]

Hello, philthehuskerfan. Are you able to remove the childs number on Smart Family, and then re-add it. This may help you get the invitation link again.  

CassieG_VZW

[philthehuskerfan]

This phone is on just kids plan  and I cannot see a place to remove the phone.

[vzw_customer_support]

We certainly want to help you here and thanks for working with our team and we'd like to help you here. What's the make/model of your child's phone? -

RobertC_VZW

[philthehuskerfan]

It is an iphone xs.

[vzw_customer_support]

Much appreciated. Is the device updated with the latest software as well as applications? When you are attempting this process, is the child application connected to Wi-Fi or the Data Network specifically?

[philthehuskerfan]

You are welcome and thanks for responding so fast.

The phone is fully updated. I deleted and reloaded the child family app. It is connected via Wi-Fi... I can also connect it to Verizon data network if needed.

[vzw_customer_support]

We appreciate all the steps you have taken. I see you sent a screenshot from your Parent app previously. Are you able to send a screenshot of the last step you are able to do in the Child app? 

ChristineK_VZW

[philthehuskerfan]

 sorry for the late response this is as far as I can get the activate does not work

[vzw_customer_support]

philthehuskerfan, we've sent you a private message to further assist with this Companion app issue. Thank you.

AlanS_VZW