Find my phone

My son returned his current XR and received a replacement device. We were told to take the SIM card from his current phone and use in the new device. We shipped the old device back and now we’re told we have to deactivate Find My Phone to avoid losing any trade in credit  Not really sure why - we’re using the previous SIM. So how does he now turn on Find My Phone on his new device so I can follow him?

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Re: Find my phone
Customer Service Rep

Hello and thank you for reaching out with this matter, we are happy to assist with this.  If you've activated the new device you can turn on Find My iPhone via the steps below.


How to turn on Find My for your iPhone
  1. Open the Settings app.
  2. Tap your name, then tap Find My.
  3. If you want friends and family to know where you are, turn on Share My Location.
  4. Tap Find My [device], then turn on Find My [device].
  5. To see your device even when it's offline, turn on Find My network.*