Frozen iPhone 11
Joanyls
Newbie

Trying remedies online and they’re not working

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vzw_customer_support
Customer Service Rep

Hello Joanyls! We're sorry to read that you're having trouble with your phone, and we're happy to help. Please tell us more. Is the phone stuck on the Apple logo or a different app? Have you tried waiting for the battery to die? 

~Aaron

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