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Frozen ipad

Jojo2024
Newbie
‎11-09-2024 12:21 PM

Screen Frozen out of the box

 

 

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  • iPad

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SynthpopAddict
Champion - Level 2
‎11-09-2024 12:27 PM

Maybe the battery needs to be charged?  Rebooting usually fixes unresponsive devices.

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I'm not a Verizon employee, just another customer trying to help.
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vzw_customer_support
Customer Service Rep
‎11-11-2024 12:26 PM

Hello, Jojo2024. Help is here as we know how exciting it is to get your new tablet, and we want it to work. Please see the link below for the steps to resolve a frozen screen on an iPad. 

https://support.apple.com/en-us/102642#:~:text=Press%20and%20quickly%20release%20the,the%20device%20....

-Natasha

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