I really do believe the whole trade-in your phone and receive 50% off your Fios bill is not a real thing, it’s fake!!! I UNFORTUNATELY have two cell phones lines with Verizon Wireless my first bill was just under $600.00. I spent 10 hours and 3 minutes all together (in two days time) and NOTHING has fixed, the Agents are rude, I was hung up on by a “Senior Agent”, I was hung up on by some kinda Supervisor who spoke to me as if I was a child, with-in one call I was transferred 15 times - 15 TIMES!, Almost every Agent is spoke with has been unprofessional and mean, the Agents can only help you with “you haven’t mailed in your trade-in” “you have a balance on your account, how much of the bill are you planning on paying today?” all though prior to the Agent asking I had already explained why I was calling, calling about my bill, calling because I’d like to know why there are 2 random mysterious cell phone lines on my account, also calling because of the 6-8 activation fees, and all the Agents care about is “you need to mail us your two trade-in phones and make a payment.” I told them “NOPE!” not until my wireless bill is corrected, the two mysterious lines are removed and my Fios bill becomes discounted. 2 months in I received my second Verizon Wireless bill $846.73 I almost fell on the floor, I cried $846.73 for two phone lines, I panicked I don’t have that kind of money in my back pocket, and I came very close I believe to having a heart attack. Now, today present time I am j just reaching 3 months with Verizon Wireless, still NO Fios discount and NOTHING has been fixed!!! I feel defeated, taken advantage of and feel when I call it’s just for the Agents to get a really good laughs (at me for calling aaaagain) and the Agents play the “it is fun leaving MORE NOTES on her account” I have noticed the Agents will ALWAYS leave notes so whenever I call the Agent will read EVERY NOTE made on the account since day 1 (day 1 was a 4 - hour nightmare that turned into a 9 day nightmare) (I did not even receive “here at Verizon we apologize about the 9 day inconvenience” not even an apology for the port mistake made by a Verizon employee… NOTHING!, than the Agents play the “transferring the call” game. I have spent A LOT of my time calling Verizon 3 months worth calling Verizon between two called OVER 10 hours on the phone all that time I have spent explaining myself to Agent after Agent after Agent and still NOTHING has been fixed, NO ONE has helped with anything. I went from “oh it’ll get fixed” everything is going to be okay to frustrated to angry to crying, to crying full of anxiety, and now it’s beyond anger, it’s beyond crying I just feel defeated and hopeless. I asked for Verizon’s Corporate phone number the Agent questioned me as to why I needed the number than he responded with telling me I don’t need the number to corporate he than ensured me many times he would do everything he could to help me get everything straighten out and all he did was argue with me… he did ABSOLUTELY NOTHING besides for speak to me like I was an child while doing so he ensured me my bill was so outrageously high because of “activation fees” and told me I signed up for “4 lines of service” told e I was breaking the agreement and terms contract I signed now for the BEST PART he left me on hold for over 15 minutes. Verizon’s Agents have been CRUEL to me. Verizon has me beyond disappointed. I’m stuck with this outrageous bill, a 13 mini with no volume, my son has the 13 ad we have no phone service (since Verizon suspended my account), Verizon has sent me another wireless bill. Verizon’s Agents get a good laugh on my behalf, I’m left with nothing oh wait I’m left feeling angry with myself for my horrible decision making, left feeling angry and frustrated for believing the promotion email I received, I’m left feeling more guilt for leaving T-Mobile (I never had any problems), more frustration and tears and if I try to call 611 from my iPhone I get anxiety and start to cry because I know no matter who picks up they don’t care , they won’t help me, and they’ll have a great time speaking to me like I’m a child and I’m a poor person because I don’t have just under $900.00 to pay the 2 months of service bill. Oh and the BEST part yup there is more …my brand new Apple Watch has been collecting dust on my bed side table now 3 months… NO ONE at Verizon HELPS with anything… Verizon wants make people feel less-than, they want those trade-in phones, money, more money, and more money - it is all they want.
Thank you Verizon for successfully given me so much anxiety I can not call 611 from my iPhone, Thank you Verizon for making me feel defeated, for given me the feeling of guilt to feel EVERY DAY ALL DAY along with hopelessness. ~ Jennifer I now understand what it feels like to feel stuck.
Thank you for taking the time to speak with us, here in social media, about your very legitimate concerns today, and please know that we will do our utmost best, using every available resource to get all of your concerns resolved as quickly as possible! Please allow a few minutes for us to come up to speed and read your note to us thoroughly. Also, let's see if we can get your account pulled up so that we can started immediately, okay?
Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth - thanks in advance, jgirl13!
When you first responded I received an email and when I clicked on the link it brings me to an empty Verizon.com page, I just tried again from here and nothing again.
Oh and also Verizon has now completely turned off the two phones, I’m loosing my phone number that I’ve had for YEARS, my phone number I used for my Clients to get in contact with me, now I’m loosing out on a lot of work and my Clients will go else where. I’ve worked my butt off, standing for over 25+ years to loose all that worked for bc of Verizon, 2nd job lost because of Verizon. First was my Son when I first switched T-Mobile to Verizon, my son walked around with two cell phones for 9 days and the Verizon phone had a temp number (I’m also being charged an activation fee for that line, NO IDEA why. The line wasn’t asked for) idk why I noticed other my Son’s iPhone 13 is - well was on the WRONG plan.
I have called and called and called no one has helped with ANYTHING! 611 told me I “have to” go back to the store I received the phones from because they are “the only ones who can fix my billing, fix my sons plan, check over what was my iPhone 13 mini, get my 50% WiFi discount (that discount I never received), and get my what was two months old Apple Watch. My Apple watch that has 3 months going on 4 months worth of dust on it. I took the day off from job #1 and went to the Verizon store I received the iPhone and plans from the Agent there opened my account both of his eyes grew very large and he asked “who here set this account up for you?”with large wide eyes and a face full of confusion. I answered the Agent than says to me “there is nothing I can do here, I don’t know what to do here, there are so many notes I don’t know where to start, I don’t know where to begin, and you have to come back when the other Manager is here to help you.” Over 10 hours on the phone with Verizon - I got NO WHERE! and received NO HELP! 2 hours in-store and a days pay GONE because I was told “you have to” and I received NO HELP! and to make it worse Verizon is destroying EVERYTHING I have worked for I’m loosing my Clients and my Som lost his job and we still have NO SERVICE and I still have received NO HELP! 1 1/2 months worth of service was $800.00+ add another month $1,000+ is my new bill even tho the phones haven’t had service for a while now and NO discount on the WiFi bill EVER.
I am saddened to hear about this experience. We can always review your account with you, if you would like. You temp number, and permanent number both should not have been billed the activation fee, just one of the two lines. The system does bill it automatically, but when the line is disconnected it should generate the following invoice to credit that charge. Are your services with us still active?
you are my last glimmer of hope with Verizon. I have Verizon Fios WiFi connected, both of the iPhone lines have been turned off. Every time I call(ed) 611 all I did was get transferred back and forth last time I got hung up on by a Senior Agent and I was transferred 15 times, than another supposed Senior Agent basically treated me like I was a child and didn’t know anything and just like everyone else he asked 1. did you trade-in the two unlocked T-Mobile iPhones? 2. asked for more money. My third bill just generated and the balance is just under $1,000 how is that possible? My FIRST bill was just under $500.00
Hello, jgirl13. We have sent you a Private Note to assist you further. Please respond to the Private Note to get started.