Today is Tuesday at 11 am. Sunday morning I woke up to a dead iPhone 14 Plus, went through all the recommended troubleshooting steps, then called Verizon Tech Support. Spent 30 minutes going through all the same stuff, then they said there was likely a manufacturer defect and I would need a new phone. They transferred me to Asurion where we started a claim. They said that since there was no obvious damage or accident, and it was on warranty, I would be sent a new phone without having to pay the $100 deductible. This took about 20 minutes. She then said she needed to put me on hold to finish the claim. 30 minutes later she had not returned so I hung up. She never tried to get in touch although she had my other contact number. Now I’m about 2 hours into what should be a simple process.
So after waiting a while I called back and wait for another agent. . The agent said that no claim had been started and we would need to start from scratch. Aaarrrggghhh. What the heck? Isn’t that what computer systems are for? So we restart the process which takes 20 minutes. Towards the end she says there will be a $99 deductible. I explained what the other agent had said, and she said that wasn’t true and that if I didn’t want to pay the deductible I would have to start the process over and contact the tech team for them to evaluate the phone. Are you kidding me? ?
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