Full Bars and 5G but No Data
Enthusiast - Level 1

I am CONSTANTLY receiving no data connection in downtown Albany, NY... the capitol of the state... while my phone is showing at least 3 bars of service and 5G data symbol. This happens both at home and work. ZIP codes are 12210 and 12309. PLEASE FIX THIS SERVICE. I pay a lot of money and have been a Verizon customer for a long time. Upgrading to these 5G phones isn't worth the money if the service is NON-EXISTENT!

Re: Full Bars and 5G but No Data
Customer Service Rep

Oh, no! Dealing with technical problems can be a headache, especially if you have no data. We know the importance of having reliable coverage, particularly if you invest a lot of resources in the service. Verizon is here to help.


For your reference check out our coverage map: https://www.verizon.com/coverage-map/.


We sent you a Private Note, please review at your earliest convenience.