GPS still not working

HI, I need some help my sons iPhone 6 GPS still doesn't work after all fixes tried. Apple Store said common problem with Verizon, Verizon store blames Apple Store. My sons car broke down geico tow service couldn't get to him because of the non functioning GPS a passing car stopped to help thank god he had a working GPS on his iphone 7. My concern is how do I get this fixed Apple says Verizon Verizon says Apple. I paid for this phone in full no payment plan now tell me how you, Verizon, are going to fix it. Customer since 1992 air touch remember them?

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Re: GPS still not working
Customer Service Rep


Thank you for reaching out to us. We are certainly happy to look into warranty replacements for you sons device. How long has he had the device? Do you have it covered under insurance?


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