I can’t send messages in group chats that have android users in. Nor do I receive messages from those group chats. I can’t send pictures to individuals with android phones . This is very disappointing...moving backwards not forward,
iPhone 14
Let's take a look into this with you, please send a private Message for further assitance.
*Gen
To Whom do I send the message to?
Great question. Send a Private Note to us, so we can help with your activation. *Heaven
private message to whom? It ask for User Name.
I am also having this same issue. I have been a Verizon customer for 17 years. I just recently traded in my iPhone 11 for a iPhone 14 and have had issues since I got the new phone. I didn't have any cell service when I first got the phone. I went back to Verizon the next day and they fixed that, but I am now unable to participate in any group texts that include Android users. I had no issues with this on my iPhone 11 that was also on Verizon, so something is going on with this phone.
Hello binibabi! We're sorry to read about the situation, and we'd love to help. Please reply to our private note to better assist you. ~Aaron
The same thing happened with me when I upgraded to the iPhone 14 Pro. I can receive group texts from all iPhone users but if just one person has an Android in the group I can no longer send or receive group texts. Also, I cannot receive any photos from Android users (either alone or in a group). I know it’s a Verizon issue because I’ve already been to the Apple Store and they tried everything (including a factory reset) and they stated the problem is with the carrier. Has anyone on this thread had a resolution to this problem? If so, please reply. Thank you.
Thank you for bringing this to our attention, EvaGrace. From what you have described, it sounds like your line may be encountering an MMS provisioning issue. In a few moments, you should receive a Private Note from us. Please reply there, so we can look further into this issue with you.
*Gabriel
Log in to your Verizon account. Select "Account" at the top of the screen-"My Plan"-"Blocks." After selecting the appropriate line, select "block services"- then toggle on "block picture and video messaging." After saving, wait a minute or two then toggle it back to off. After everything saves, a phone restart may or may not be necessary.
This is after you verify that MMS Messaging and Group Messaging are toggled on in your iphone Messages settings.
This seems to reprovision sms/mms without having to call in.
im also having this same issue on my iphone 15 pro max on IOS 17.5.1
Happy Tuesday! Dealing with group text issues can be overwhelming. Let's get you connected with al your friends and family again.
When did the issue start? What recent changes have you made? Aside from the group texts, any other issues?
~Gilbert
the issue started about 2 months ago i was removed and re-added to the group text and it worked for a couple weeks but now nothing works for me to send and receive texts in the group chat. everything else works fine its just this one large group text
@lovettmead wrote:the issue started about 2 months ago i was removed and re-added to the group text and it worked for a couple weeks but now nothing works for me to send and receive texts in the group chat. everything else works fine its just this one large group text
If you are experiencing issues sending and receiving messages on your iPhone and Android, please try the steps below:
Log in to your Verizon account
Scroll down to Devices, and click the applicable mobile number
Scroll down to Settings & Preferences
Select "Block specific services"
Select the applicable mobile number
Click the plus sign (+) next to "Block services"
Click the plus sign (+) next to "Messaging" Toggle radio button next to "Block Picture and Video Messaging" ON
The radio button will turn green (On)
Wait for green banner to appear stating "We have successfully saved settings for Block Picture and Video Messaging"
Toggle radio button next to "Block Picture and Video Messaging" OFF
The radio button will turn white (Off)
Wait for green banner to appear stating "We have successfully saved settings for Block Picture and Video Messaging"
Select sign out at the top right of the screen
A device restart is recommended for changes to take effect
If you continue to have problems with sending/receiving messages after the above steps, please try to troubleshoot using our guide: https://www.verizon.com/support/devices/#mobile
Look up your device, click “Troubleshoot” and select “Can’t send or receive picture, video or group messages” for more troubleshooting steps.
-John
i have done this now for the second time along with resetting my network settings and still cant send or receive messages in the group text
If you have made sure SMS and MMS are enabled on your iPhone, something else to try is to disable iMessages entirely, which forces the iPhone to text in Android format only. Something else which may be causing a problem is if the Android user(s) used to have an iPhone and didn't deregister their numbers from iMessages - then the iMessage system thinks those users still have an iPhone and will text them in iMessage format, which doesn't work on Android.
I came across an article in the Knowledge Hub section (look on the right side of the forum page for the link) which has more details on what you can try when your iPhone doesn't want to text Android phones. Hope that helps.
i have done this now for the second time along with resetting my network settings and still cant send or receive messages in the group text
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