Group texts to android users
bascottil
Enthusiast - Level 1

I can’t send messages in group chats that have android users in. Nor do I receive messages from those group chats. I can’t send pictures to individuals with android phones .  This is very disappointing...moving backwards not forward,

iPhone 14

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Re: Group texts to android users
vzw_customer_support
Customer Service Rep

Let's take a look into this with you, please send  a private Message for further assitance. 

*Gen

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Re: Group texts to android users
bascottil
Enthusiast - Level 1

To Whom do I send the message to?

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Re: Group texts to android users
binibabi
Enthusiast - Level 1

I  am also having this same issue. I have been a Verizon customer for 17 years. I just recently traded in my iPhone 11 for a iPhone 14 and have had issues since I got the new phone. I didn't have any cell service when I first got the phone. I went back to Verizon the next day and they fixed that, but I am now unable to participate in any group texts that include Android users. I had no issues with this on my iPhone 11 that was also on Verizon, so something is going on with this phone.

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Re: Group texts to android users
vzw_customer_support
Customer Service Rep

Hello binibabi! We're sorry to read about the situation, and we'd love to help. Please reply to our private note to better assist you.  ~Aaron

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Re: Group texts to android users
bascottil
Enthusiast - Level 1

private message to whom?  It ask for User Name.

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Re: Group texts to android users
vzw_customer_support
Customer Service Rep

Great question. Send a Private Note to us, so we can help with your activation. *Heaven

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Re: Group texts to android users
EvaGrace
Newbie

The same thing happened with me when I upgraded to the iPhone 14 Pro. I can receive group texts from all iPhone users but if just one person has an Android in the group I can no longer send or receive group texts. Also, I cannot receive any photos from Android users (either alone or in a group). I know it’s a Verizon issue because I’ve already been to the Apple Store and they tried everything (including a factory reset) and they stated the problem is with the carrier. Has anyone on this thread had a resolution to this problem? If so, please reply. Thank you. 

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Re: Group texts to android users
vzw_customer_support
Customer Service Rep

Thank you for bringing this to our attention, EvaGrace. From what you have described, it sounds like your line may be encountering an MMS provisioning issue. In a few moments, you should receive a Private Note from us. Please reply there, so we can look further into this issue with you.

*Gabriel

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Re: Group texts to android users
BigDaddySchrenk
Enthusiast - Level 2

Log in to your Verizon account. Select "Account" at the top of the screen-"My Plan"-"Blocks." After selecting the appropriate line, select "block services"- then toggle on "block picture and video messaging." After saving, wait a minute or two then toggle it back to off. After everything saves, a phone restart may or may not be necessary.

 

This is after you verify that MMS Messaging and Group Messaging are toggled on in your iphone Messages settings.

 

This seems to reprovision sms/mms without having to call in.

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