This is going to be a long post, but any help would be greatly appreciated. My best friend's iphone has been having intermittent service issues since the big VZ outage about 4 weeks ago. Right when the outage happened, this new warning message showed up on his iPhone, saying that a "cellular hardware issue was detected". This message still currently shows, but only started when the outage occurred. For weeks since then, he's had intermittent service. Some mornings he wakes up with "No Service" on his iPhone for a few hours until it finally comes back, if it ever does. Another really frustrating issue with this, is whenever he restarts (power cycles) his phone, he loses service completely ("No Service" appears") and it doesn't come back (if it does at all) for several hours, anywhere from 3-8 hours. His iPhone is currently on an installment plan with VZ and he's currently paying it off monthlym (24 months left, around $620 left to pay). He also has VZ Mobile Protect Plan. My question is, when he goes to the VZ store on Wednesday this week, what are his options? Does he file a claim? Does he get a replacement phone? Does he have to pay off his phone and get a new one? He can't go without a phone, he must have it for work, school, and communication. This ongoing issue is ridiculous, and honestly it's tiring and very inconvenient. So please, if anyone has a similar situation, any tips or guidance, PLEASE leave a comment. Thank you, apologies for this long post.
I'm sorry to hear that your friend is having trouble with their phone for about a month now, elbobo410. I know I would share your concern if I had an error message about a hardware failure. This would definitely warranty us to review and complete some troubleshooting for a replacement or a device repair. I would have your friend reach out to us directly, so that we can assist. I know you mentioned that they were going to the store on Wednesday, and we can review their account and find the best option for them at that time as well.
-Joseph
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