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HELP PLEASE
cchilders
Newbie
‎09-24-2012 06:32 PM

My friend recently gave me her iphone 4. It isn't on a contract anymore but will not allow me to activate it on my number. What do i do???

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Re: HELP PLEASE
Ann154
Super User
Super User
‎09-24-2012 06:45 PM

Is the phone a Verizon Wireless iphone?

Have you checked to verify the ESN/MEID number is clean? You can call customer service from another phone and ask them to check it for you.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: HELP PLEASE
vzw_customer_support
Customer Service Rep
‎09-30-2012 01:59 PM

Hi there CChilders!

Your friend is so nice! What a wonderful gift.  I definitely want to you to be able to use your new gift!  I will be delighted to provide some suggestions.

First, I would absolutely check the Device Id here:
http://www.verizonwireless.com/b2c/estore/certifieddevice/cd

This link will tell you if you're able to activate it on a Verizon Wireless number.

If all looks well and you have the Device ID activated to your current Verizon Wireless phone number, you may have to reset the phone and reactivate it as a new phone.  You can find those steps here:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=39607

Keep us posted!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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