HELP! when my 4S upgraded to the latest IOS it wont connect wifi?

[dfo]

4S download latest IOS and now I cannot connect to WIFI, tried going through a number of steps. Is my only choice to buy a new phone, I cannot do that now.

Help please.

[vzw_customer_support]

We don't want you buying a new phone at all. Let's get the WiFi to work again so you can continue to enjoy this 4S.

By chance, have you tried to connect to more than one WiFi source?

What happens when you try to connect to WiFi? Is there an error?

Which version do you have now? Go to Settings>General>About>view version

TamaraH_VZW Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[dfo]

thank you very much!

1. yes

2. wifi options do not show up and when I try to connect manually it says "fail to connect'

3. version 8.3, latest update

[dfo]

thank you for your 1st reply, I answered your questions, please respond.

[Weth]

Have you tried to reset network settings?

Settings/General/Reset/Reset Network Settings

[dfo]

Hi Weth, thank you for your reply.

we tried this yesterday, I found this on another members issue in the 4S forum:

"Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

The phone will power off and turn back on. Upon it powering back on please dial *288 and option 1. Once that has been completed please dial #832 and retest connecting to WIFI. "

still no WIFI options showed on my daughters phone.

she's not ready for an upgrade and will need wifi when she returns to college.

her phone was working great before the 8.3 update.

thanks for helping

[dfo]

meant *228 not 288

[vzw_customer_support · Accepted solution]

I appreciate the steps you have taken, dfo. Since you are still unable to connect to WiFi, the next step would be to back up the content, with either iTunes or iCloud, and complete a factory reset. This will erase any content that is not backed up. Please let us know if you see any improvement with these steps: https://support.apple.com/en-us/HT201252

AndreaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!