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Hacked
JudgeNotHappy
Newbie
‎09-12-2014 07:33 AM

What is the consensus within the verizon account holders for a Class Action Law Suit?  My account was hacked in June.  Despite the fact no one had permission to use my account, Verizon allowed someone to upgrade one of my phones, change my plan, order new devices and set up Hot Spots.  Wow!  As of today, they still have not fixed my account!

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Re: Hacked
vzw_customer_support
Customer Service Rep
‎09-12-2014 08:13 AM

JudgeNotHappy,

I am so sorry to hear about your account. We take situations like this very seriously. Have you had a chance to reach out to our Fraud department at 888-483-7200 of by filing a claim here... http://vz.to/1qPBGOq ?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Hacked
vzw_customer_support
Customer Service Rep
‎09-12-2014 08:13 AM

JudgeNotHappy,

I am so sorry to hear about your account. We take situations like this very seriously. Have you had a chance to reach out to our Fraud department at 888-483-7200 of by filing a claim here... http://vz.to/1qPBGOq ?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Hacked
CarolBla
Newbie
‎10-12-2014 02:32 PM

My account was hacked in March -- I can view the receipts and where they purchased the devices.  I have NOT been able to resolve the issue, and I am charged for services, contracts, etc. that I did not purchase. I have been violated twice -- once by the hackers and once by Verizon and their process of charging everything through, before they issue a credit!  I do not pay for anything that I did not authorize and then have to worry about it after I pay!

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