Hampton Newton NJ store
Pmole1111
Enthusiast - Level 1

Upgraded my iPhone to 15 at the store.  It took 3 visits, total 5 hours. The staff couldn’t figure out how to print a return label  for my old phone. I don’t really care what the issue is with the staff, or the store. The charges / charges are not transparent up front. I don’t know why I’m  still using this company.

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Re: Hampton Newton NJ store
vzw_customer_support
Customer Service Rep

We want to make sure the purchase process was as clear as possible and we sent you a Private Note so we can help with any pending concerns. We're sorry for the experience so far, but we want to help turn the situation around.

~Jesse

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Re: Hampton Newton NJ store
Pmole1111
Enthusiast - Level 1

I haven’t received the private note.

Paul

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