I switched over from Tmobile back in December. I returned all three devices before the deadline. I initially received 600.00 rebate. When it was time for me to make a payment I noticed my 600.00 rebates were revoked. I was going to apply that to my bill. I’ve been given nothing but a run around. I did my part. So I’m now out of my 3 devices and the 600.00 I’m owed. I will not play this game and I will be made whole. Poor customer service. I’m thinking about going back to Tmobile if this is how they operate. Never had problems at Tmobile. Cheaper is not always better.
Oh, no! We are terribly sorry to see you in this dilemma. Being on top of your account is crucial, especially if you are managing your offers. Verizon is here to help.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
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