Good afternoon! Reading through some of your posts just confirms what I need to do, time to change service provider!
I have been with Verizon for as long as I’ve had a cell phone, I’ve NEVER switched providers! I’ve added family members, businesses, etc. Recently I reached out for some help with last month’s bill since I’m currently unemployed. The first person I spoke with said she would be able to help and will call me back on such n such date, the call never came. I then called again and was told that there was nothing they could do to help. Seriously? After all these years and all the money spent, customers brought to you and all you can do is offer to shut off my service in two days?! Thank you for absolutely nothing! I’ve been LOYAL all these years, where’s your loyalty to your customers? And just to add, your customer service is the absolute worst when it used to be one of the best, shame on you!
Good afternoon. Thank you for reaching out to us on this platform. Your loyalty means the world to us! Verizon is always willing to work when life happens. I am confident that our Financial Services will be able to offer you extended arrangements. If you need to make temporary changes to your plan to lower your bill, let us know, we are here to help.
~Maria
I appreciate the response but you weren’t willing to help when I reached out, what’s changed? 24 years of being a loyal customer and you can’t help just once? Your customer service has deteriorated to a point that contacting you is no longer an option. If you would like to contact me, with someone who actually speaks and understands English, you have my number but at this point in time I’m looking for another provider, no thanks to you.
We are sorry to read that you feel this way, as the last thing we want is to lose your preference. If there is anything we can do to help out, let us know, and we'll be glad to help out.
~Freddy
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