Help with constant errors:(
cr004
Newbie

I set up a phone line with Verizon a day ago and I’m still having issues with viewing my account information or EVEN my billing info I keep getting constant error messages. Like “we can’t process your request right now” “contact the verzion local business office” it’s super frustrating I’ve tried on both the app and website but I keep getting the same thing!!! I don’t even know how I’m supposed to look at my bill or pay it, I can’t get any of the services like max and Hulu because of this either. I’m super frustrated and I have no idea what to do 

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vzw_customer_support
Customer Service Rep

We are excited to have you with us cr004 and we want to ensure that you have a positive experience with us. It would be concerning not being able to access your account online. Is this a brand new account with Verizon or did you move over from another account? Have you ever had another Verizon account set up with your mobile number or email address? Are you currently still receiving the same error message?

-Andi

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cr004
Newbie

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Yes it’s brand new account as well as a new phone number I’ve also never used my email on another account. I still am receiving the same errors I can’t access anything 😞 none of my billing info, none of the streaming services I paid for or the gift card I was offered when I opened a account and line. I attached some pictures so you can see the errors I’m getting 

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vzw_customer_support
Customer Service Rep

Thank you for those additional details cr004. We are unable to see the images that you have shared here, but we are here to help. So that we can better assist, we will be sending you a Private Message so that we can access your account specific details so that we can investigate how to move forward towards a resolution with you.

-Andi

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SynthpopAddict
Champion - Level 1

Hi, I'm a prepaid customer and the system is different for customers like me, but I was with T-Mobile for just a few days as a postpaid customer.  Their system was acting all strange for me too when I first created my account until I remembered to look at the new customer info sheet the sales rep gave me, which says you can't view your first bill until at least 4 days after the line has been activated.  Would surmise Verizon has a similar process for postpaid customers where the server just takes a while to generate your first bill.  Otherwise, it appears from your screenshots you are able to login to your My Verizon account?

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I'm not a Verizon employee, just another customer trying to help.
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