Horrible follow through

Hhrr14
Newbie

I went to the west Boca Florida store and was promised a credit. I have tried to call multiple times and even went to the store to speak with the associate who originally helped me. They only wanted to help me where there was a sale involved not now that I have a concern. I have called over and over and the associate never calls me back. I want to speak to the store manager but there is no way to call the store directly. Please help! 

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vzw_customer_support
Customer Service Rep

Hey there, Hhrr14, sorry to hear you're running into an issue since visiting a store location! You mentioned you're looking into a credit for your account. Can you tell us more about what the credit is associated with?

-Lauren

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