How Do I restart a iPhone 6 64GB Silver?

[KTVaughan]

The iPhone is frozen and cannot be restarted.

The phone is charged.It is not damaged, but may have been trying an update.

[kristieq_vzw · Accepted solution]

Hello Kevin. My apologies that you're having issues with your iPhone 6. Let's get this screen back up and running. Let's have you press and hold the Power button (at the top), plus the Home button (at the bottom) at the same time, till you see the Apple logo, then release & keep us posted with results. Thanks!

KristieQ_VZW

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[pmhurd]

I had the same problem, holding the home/power button did not work, The apple logo came on but that's all that happened.

[vzw_customer_support]

This is concerning to hear. Have you been able to power cycle your device since your last reply?

EstebanP_VZW

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